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Support Hours: 9:00-5:00 Central / Mon-Fri

Common Questions

Can I use a domain name I already own?

Absolutely. Just sign up for a Standard or Ultimate website, and we will connect your existing domain name to your new site for you.


How long are your contracts?

There’s no contract – our service is billed month-to-month. And you can upgrade/downgrade/cancel anytime you want, no questions asked.


I’m not very good with computers - is this really easy to use?

Here’s a simple test – if you can use Microsoft Word, then you can easily build and maintain your own website with our software.


How do I cancel my service?

You can easily cancel your service anytime you want, all by yourself. Just click “My Account” in your Website Control Panel.


How do I upgrade or downgrade my website plan?

You can upgrade or downgrade your website anytime you want, all by yourself. Just click “My Account” in your Website Control Panel.


How does my professional email address work?

Your professional email address (you@yourname.com) will automatically forward all incoming mail to your current email address. So you can give your clients the professional email address – and also put it on your business cards – without having to set up and maintain a whole separate email account.


Will you guys build my site for me?

Our software makes it easy for you to build and maintain your own site. And we’re always here to help if you get stuck – just shoot us an email.


Make a Support Request:

How Do I Add a Photo to a Page?

  1. Log in to Your Control Panel
    Go to www.issacertifiedtrainer.com/login and log in to your Control Panel with your email address and password. If you’ve forgotten your password, click here.
  2. Click the Page Where You Want to Add the Photo
  3. Click "Add a Photo" at the Bottom of the Page
  4. Either Upload a New Photo or Click Any Photo in Your Gallery
  5. Wait for the Photo to Appear On Your Page - Then Double-Click On It
  6. Choose Your Desired Photo Size and Alignment - Then Click "OK"
  7. Click "Publish Changes"
  8. The Photo is Now On Your Site - Choose Your Next Move!

How Do I Add a Video to a Page?

  1. Log in to Your Control Panel
    Go to www.issacertifiedtrainer.com/login and log in to your Control Panel with your email address and password. If you’ve forgotten your password, click here.
  2. Click the Page Where You Want to Add the Video
  3. Click "Add a Video" at the Bottom of the Page
  4. Copy/Paste Your Video’s URL (Web Address) into the Box
  5. Choose the Display Size for Your Logo and Click "Publish"
  6. Click "Publish Changes"
  7. The Video is Now On Your Site - Choose Your Next Move!

How to change your Login Email or Password.

  1. Log in to Your Control Panel
    Go to www.issacertifiedtrainer.com/login and log in to your Control Panel with your email address and password. If you’ve forgotten your password, click here.
  2. Click "Account Settings"
  3. Click the "Change This" Button Next to Your Login or Password
  4. Change Your Information and Then Click "Save Changes" - You’re All Done!

How to change the order of your site’s pages.

  1. Log in to Your Control Panel
    Go to www.issacertifiedtrainer.com/login and log in to your Control Panel with your email address and password. If you’ve forgotten your password, click here.
  2. Click the Up/Down Arrows Next to Each Page to Reorder Your Pages
  3. You’re All Done - the New Page Order is Automatically Published!

How to change the Main Heading/Tagline at the top of your site.

  1. Log in to Your Control Panel
    Go to www.issacertifiedtrainer.com/login and log in to your Control Panel with your email address and password. If you’ve forgotten your password, click here.
  2. Click "Update My Business Info"
  3. Change the Text in the "Website Main Heading" or "Tagline/Subheading" Fields
  4. Click "Publish Changes"
  5. You’re All Done - Choose Your Next Move!

How to align a photo left/right/center on your page.

  1. Log in to Your Control Panel
    Go to www.issacertifiedtrainer.com/login and log in to your Control Panel with your email address and password. If you’ve forgotten your password, click here.
  2. Click the Page Where the Photo Is Located
  3. Double-Click the Photo You Want to align
  4. Choose Left/Right/Center from the Menu - Then Click "OK"
  5. Click "Publish Changes"
  6. You’re All Done - Click "View This Page Online" to See Your New Photo Alignment

How to make a photo larger/smaller on your page.

  1. Log in to Your Control Panel
    Go to www.issacertifiedtrainer.com/login and log in to your Control Panel with your email address and password. If you’ve forgotten your password, click here.
  2. Click the Page Where the Photo Is Located
  3. Double-Click the Photo You Want to Resize
  4. Choose a New Display Size from the Menu - Then Click "OK"
  5. Click "Publish Changes"
  6. You’re All Done - Click "View This Page Online" to See Your New Photo Size

How to upload your own custom background photo for my site.

  1. Log in to Your Control Panel
    Go to www.issacertifiedtrainer.com/login and log in to your Control Panel with your email address and password. If you’ve forgotten your password, click here.
  2. Click the "Upload New Background" Button
  3. Click "Browse" and Find Your New Background Photo (Must Be At Least 1900 Pixels Wide)
  4. Click "Upload"
  5. You’re All Done - Click "View My Site Online" to See the New Theme You’ve Created!

How to use your site’s Inbox.

  1. Log in to Your Control Panel
    Go to www.issacertifiedtrainer.com/login and log in to your Control Panel with your email address and password. If you’ve forgotten your password, click here.
  2. Click "My Website Inbox" to View All the Messages Received by Your Website’s Contact Forms
  3. Click the Name of the Message You Want to Read
  4. After You Read the Message You Can Archive It, Mark It As Spam or Delete It
Responsive Fitness Websites for ISSA Personal Trainers